Refund Policy
Our refund policy ensures transparency and customer satisfaction.
1. Money-Back Guarantee
We offer a **30-day money-back guarantee** on our web hosting plans. If you are not satisfied with our services within the first 30 days, you may request a full refund.
2. Non-Refundable Services
Certain services are non-refundable, including:
- Domain registrations, renewals, and transfers
- SSL certificates
- Custom or dedicated server plans
- Third-party software licenses
3. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The request must be made within the first 30 days of purchase.
- No violations of our Terms & Conditions.
- Refunds are processed only to the original payment method.
4. Refund Process
To request a refund, follow these steps:
- Submit a support ticket through your Hostvanic client area.
- Provide your account details and reason for the refund.
- Our team will review and process the refund within **5-7 business days**.
5. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please:
- Check your bank account or payment method.
- Contact your bank or payment provider.
- If you still have issues, contact us for assistance.
6. Changes to Refund Policy
We reserve the right to update this refund policy at any time. Any changes will be posted on this page.
7. Contact Us
If you have any questions about our refund policy, please contact us.